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First Continental Mortgage, Houston, TX
Houston, TX
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands ... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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There did seem to be a few communication lags.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your review, Tamara. I apologize for the communication lags you experienced. We strive to provide exceptional customer service and I apologize that we failed to do so in this instance. We would be grateful for any further feedback...
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for
Being in touch consistently and availability was important
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Glad to hear that I was available to assist at all times, Theresa!
very attentive
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Thanks, Satish!
Sundy was super friendly, knowledgeable, and very responsive. She was a pleasure to work with!
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Thank you so much for the kind words, Ravi!
Sundy explained everything and never left us wondering what was happening with the entire process. She even had a POA drafted for us!
for
Overall the lack of communication regarding the overall lending process including the name change was missing. Olena, however pleasant personally lacked effective communication skills that would have alleviated the many headaches along the...
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My experience with Sundy was fantastic. And I worked well with Amanda Hays. But my husband had difficulty with Amanda. She never responded to his phone calls or questions which set a negative tone. Then when things went wrong it was amplified....
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Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Thank you for your honest feedback, Sally. I apologize for any inconvenience caused by the lack of responsiveness in communication. I'm glad that I could step in and provide you with the correct worksheets to address your concerns. If there's...
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I had a good experience with Sundy
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Glad to hear it, Vinay. Thank you!
for
She was prompt in answering questions.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you, Yoareri!
for
Good service
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much, Stanley, for your kind words about my service. I am so glad you had a positive experience with us.
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About
Our goal at First Continental Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted First Continental Mortgage.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov