Dream Team At ALCOVA Mortgage
Showing You The Way Home
Greenville, NC
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals a... Show More
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Russell Smith and The Dream Team at ALCOVA Mortgage has received a review with 5 star rating from Rafeal R
Reply from Owner
May 10th, 2024 03:47 PM
Thank you for the 5-star rating, Rafeal. We are thrilled that your experience with us at The Dream Team at Alcova Mortgage met your expectations. We're always here and ready to serve you. Feedback like yours helps us to keep improving our services....
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Professional and subject matter expert
Reply from RUSSELL SMITH
May 2nd, 2024 02:04 PM
We are truly humbled by your kind words, Victor. Your satisfaction is our top priority at The Dream Team at Alcova Mortgage. We are glad to hear that our professionalism and expertise met your expectations. It was a pleasure serving you. Don't...
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for
Jeremy Casiano
All of your help I appreciate everything you have done
Reply from Jeremy Casiano
May 1st, 2024 01:30 PM
Congratulations to your and your family on your new and beautiful home Kevin! It was a pleasure working with you guys. I hope your home is filled with love and many blessings!
If I could give Russell and his team 10 stars instead of 5 I would. They all work so quickly and was truly helpful.
Reply from Owner
May 2nd, 2024 02:00 PM
We sincerely appreciative of your kind words, Courtney. It is always our goal at The Dream Team at Alcova Mortgage to provide efficient and helpful service to our clients. Your feedback reaffirms the hard work we put in every day and we're...
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I can't express how thankful I am for Mr. Russell and his team. They all work so quickly with me and they all were so pleasant.
Reply from RUSSELL SMITH
April 30th, 2024 07:35 PM
Thank you so much for your kind words, Courtney. We really appreciate you taking the time to share your experience with us. Our Dream Team at Alcova Mortgage strives to provide the best service for our customers and I'm delighted to hear that...
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Scott Baldwin with Alcova Mortgage will not answer the phone, return phone calls, or respond to email. We have been reaching out to him repeatedly for weeks with no response. I don’t know how anyone expects to do business when they don’t respond...
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Reply from EDWARD VERA
June 20th, 2024 07:07 PM
I'm truly sorry to hear about your experience, Shannon. As a representative of ALCOVA Mortgage, I take your feedback seriously. The situation you’ve described does not meet the standards we set for our customer service and I sincerely apologize....
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It’s always been great dealing with Alcova. Thank you Scott and Diane
Reply from SCOTT BALDWIN
November 5th, 2024 05:59 PM
Thank you for the fantastic review! 😊 I'm so happy I could help you with your mortgage needs and make the process as easy as possible. TIME TO CELEBRATE🎉 Let me know if you ever need anything in the future—I’m always here for you. 🏡
Russell has a Great team working with him. Smooth experience and we will definitely use him for our refi as soon as rates go down!
Reply from RUSSELL SMITH
April 29th, 2024 01:16 PM
Thank you so much for your positive feedback, Chris. We are thrilled to hear you had a smooth experience with our team. We will certainly be ready to assist you with your refinance when the rates go down. Your satisfaction is our priority....
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Matt was very knowledgeable and helped guide me through the entire process with ease. As a first time home buyer, he was able make what seemed like a very complicated/stressful endeavor to me, feel stress free and exciting. He created a strong...
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Reply from MATTHEW REED
May 23rd, 2024 05:55 PM
Preston it was my honor sir to have the opportunity to assist you with the purchase of your first home. You are now an old pro at this! Enjoy that beautiful house!
Jae and her team are amazing! Highly recommend them! Jae made our first time home buying experience the best. We truly appreciate her and the team!
Reply from Eddie Vera
February 3rd, 2025 02:17 PM
Punjapon, thanks so much for the amazing review! I'm glad to hear you had such a positive experience with Jae and the team at ALCOVA Mortgage. We all work hard to make the home buying process as smooth as possible, especially for first-time...
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About
At ALCOVA Mortgage, we believe getting a mortgage should feel personal—not transactional. Whether you're buying your first home, moving into your next one, refinancing, or exploring your home equity, our experienced mortgage professionals are here to provide personalized guidance every step of the way.
We take the time to understand each borrower's unique needs, answer questions, and help make the financing process as smooth and straightforward as possible. With a wide range of home loan options and a commitment to clear communication and exceptional service, we're here to help you move forward with confidence.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Eastern Standard Time (EST)
Disclaimer
ALCOVA Mortgage, LLC | NMLS ID# 40508 | (www.nmlsconsumeraccess.org) | 308 Market St. SE, Roanoke VA 24011 | 855.462.5268 | Georgia Residential Mortgage Licensee# 42101 | Licensed by the N.J. Department of Banking and Insurance