Dallas, Irving, TX

VERY PROFESSIONAL AND COURTEOUS

Quick and easy to get hold of Customer Service, my needs were met immediately by her knowledge and quick response to my questions, truly professional and customer service oriented.

Elizabeth was friendly and confirmed my additional money is scheduled and she was going to notify IT of the error message I received.

My question was answered

survey submission

Unfortunately I had spoken with two individuals that were not able to assist me and I ended getting transferred around. When I got in touch with a third person, I tried to ask as calmly as possible to speak with a member of leadership and I...

Questions answered

she took the time to understand and explain things

We’ve had a lot of difficulty reaching people in order to get assistance. When we do get ahold of someone they have been great help, it’s just getting ahold that’s a problem. We’ve sent multiple emails and have never gotten a reply to those,...

Resolved the ongoing issues with the improper accounting and application of payments made on the account. I've had to call every single month that BSI has been servicing this loan.