Dallas, Irving, TX

Representative was attentive as was supposed to. But the issue has not being resolved. I was supposed to get a call back but that has not happened. I have been calling since 2 months ago but I have not received an answer about status of payment...

The whole experience was great.

Waiting for a resolution

I called to request a document that was provided to me quickly.

Thank you for explaining

The first time was great. It was the collection and past due threats that followed that soured my experience

Brandon was very nice.

Resolve the issue and stop putting it off. Requested call back from a supervisor and still haven’t received

Brandon listened to me and instead of handing me off to someone else, he took the time to understand and made a course of action to address my concerns given my struggles with the insurance department. Considering this wasn’t his job to handle...

Ericka was very patient and knowledgeable about the questions I had for her regarding my mortgage. She walked me through it step by step and made it easier for me to understand. She was so professional even when I felt confused, she said it...