Dallas, Irving, TX

Erika was the second person that was responsive and knowledgeable. The person I talked to on my last call was good too. In the past, the calls were awful, e.g., there was no clarity, slow response, not knowledgeable.

Patient and walked me through each step

Well, the lady that I spoke to was very quiet and helpful and made it a dirty experience. You hate me the answers I need.

Get my case manager (Annette Bockman (ext0107) to keep up w/communication. I can't get the documents that are constantly being sent. I have not read a single one.i have left messages upon completion of making my monthly payments, but haven't...

Very efficient!

Quick, knowledgeable and polite.

Very knowledgeable and professional staff…Very patient and understanding with all my inquiries

Everything was explained & taken care of.

Worst customer experience in the history of customers . BSI was wrong for what they did

completing the process in the time frame discussed.