Dallas, Irving, TX

Marlou is very knowledgeable and was very helpful.

Customer service care

She suggested a way to fix my issue and resolved it while on the phone

This was the 3rd time calling on the same issue before I was given a solution. A very simple solution to make the payment again after they realized a stop flag was on the account and removed for payment to process. 3 attempts within 14 days...

Very good with explaining everything

The escrow calculations seem to be a bit of a mystery, and frankly seem to be a little less than transparent. This is not a fault of the rep, Estela. But it's something that prevents me from being enthusiastic about BSI services.

I need a manager or supervisor to contact me immediately. I have been requesting a payoff since November 6 and am closing on my house tomorrow. This cannot happen without this payoff.

You need to have people available to talk to fix problems and answer questions. This has been ongoing for 3 months. This is the worst lender I've ever had.

Representative was very helpful, friendly and professional

I do not understand why I was not charged taxes in 2023 for escrow. Now I am sure I will have to make that up. I was told earlier in the year not to worry about it. Is this I mistake in your part? I felt a little brushed off and was not allowed...