Dallas, Irving, TX

Marquita put me on hold for 30 minutes to get a supervisor that never picked up the phone. We were sent to a voicemail after 1 hour. I have called this number 5 times in 1 week with the expectation to speak to a supervisor and never have I...

Answered my question promptly

Thanks, Brandon

This particular customer service agent was great however the previous one not so much. I checked BSI reviews with the Better Business Bureau and they are very bad so I’m weary of my relationship with this mortgage company but again, this agent...

Very satisfied

Could tell me about the escrow refund and that the approval of removing escrow had been approved.

Erika was awesome..the overall experience was just ok because of the issues they were not in her control

I’m going through some difficulties. She was very helpful in making sure I understood my status. I was able to bring my payment up to the current month.

Communication was great, one you have good Communication skills everything works out just fine.

Customer Care - Dallas has received a review with 5 star rating from Josh S