Dallas, Irving, TX

My annual 1098 was not available although it was due in April. the operator could not email, but had to schedule someone to do it later in the week.

Very helpful

I had a great experience because Bennie was knowledgeable, efficient and answered all of my questions. He was also very pleasant to speak with.

I felt I was understood and my questions where explained in a way I could understand. She was very helpful as a new homeowner trying to navigate the ins and outs

They are always professional and very kind when I call to make my payment. Definitely helpful.

Hire people who can express empathy and implement better policy to help people who arre going though difficult times.

Agent was polite and helpful

wait time was not too long. ericka was very friendly and helpful

Very pleased

She was very helpful, courteous, and pleasant. She explained the details clearly and concisely. She offered to make a follow up call. Great!