Dallas, Irving, TX

Resolved the problem

I kept asking where I could find the information online and he couldn't tell me. Provide clipped responses that only partially answered my questions. Hung up without any goodbye.

Understood why I was calling and was able to quickly answer my question

My request was handled promptly and questions answered

It was Christmas and taking money from my account that was already paid caused me to have a not so good holiday season it really left me in a bind, I try my best to make sure my payments are there for withdrawal when my mortgage is due and...

If I’m nice enough to do the survey, don’t make me write crap or I won’t do your surveys

Professional and courteous

The customer representative was rude and actually hung up the phone on me in the end. I know that I was not very pleasant myself but I have had such a horrible experience with BSI trying to resolve the additional Master flood insurance plan...

Easy and quick

He was excellent and thorough.