Dallas, Irving, TX

Ms. Robinson was super patient and took the time to understand my concerns, and then solve the problem. BSI's business practices, however, are less professional.

it seems you're customer service department has taken a noticeable turn for the worst!! Mauricio had me waiting over 20 minutes then hung up on me. i have called and emailed BSI several times on this issue. Finally last night Ben assisted me....

She had a condescending tone. and never called back.

Answered my question clearly

Customer support can be called later than most companies, plus their site has a lot of options for handling your mortgage (i.e. setting up auto-payment, requesting early payoff, and putting in more payments). I am overall pleased with BSI for...

Customer support can be called later than most companies, plus their site has a lot of options for handling your mortgage (i.e. setting up auto-payment, requesting early payoff, and putting in more payments). I am overall pleased with BSI for...

He explained it perfectly

I received great attention

Solve my problem and was polite and helpful

He knew exactly what he needed to do to get me the information.