Dallas, Irving, TX

You answered my question

Professional and knowledgeable

He did a great job.

I was told that the $77.70 late fee would be reversed by Friday since your system caused the problem. Bi-weekly auto-draft has been in place for years and you received all my payments as scheduled & on-time but I was penalized. Please let me...

Customer service was amazing and she helped a lot. Unfortunately I am not very fond of BSI or any mortgage company so that's why I won't recommend. Estella helped me understand that I cannot get my PMI removed without refinancing which would...

All of your staff are very friendly and sympathetic. I also, appreciate that every associate I have spoken with can see the notes on my account and I don't have to reiterate the history of my current issue and then get a different response...

Elizabeth was very informative and answered all my questions in a prompt manner

He understood what I needed and transferred me onto the department I needed… Thank you

no one likes taking these surveys. they are dumb

Brandon was such a joy to speak to. He was very professional, empathetic, knowledgeable, and patient with me during the entire time. He is one of a kind employee that needs to be valued and kept.