Dallas, Irving, TX

I don’t know.

Estela was able to assist me in creating a plan.

Issue resolved

Very professional and helpful

Can’t think of anyway to make experience better. But Pamela Neally did an amazing job assisting me with what she could.

He accomplished what I needed to do

Have your records be correct. $18,000 difference shown between the 2023 tax year end outstanding mtge balance and the outstanding mtge bal that appears each month on our monthly payment statement. This is not our first issue with your company....

Have people that are better communicators and understand what the customer is asking

I waited through 2 rounds of waiting on hold for 30+ minutes for the answering service to hang up on me. I called a third time and finally was out through to someone. The estimated wait time was vastly underestimated. More accurate estimated...

I can't say enough about Ericka! If I could give her 100 I would. All I can say is she saved my life. I wish all people were as wonderful as she was.