Dallas, Irving, TX

Offer an option to speak to a representative rather than transferring the call to multiple automated answering robots. When customers call, they need to be able to speak to actual people.

Very professional and pleasant.

She was kind, patient and provided the information I needed.

Don't know

POR UE ENTENDIO MI IDIOMA, YA UE HABLA ESPAÑOL Y ME AYUDO CON MIS NESECIDADES,

Every time I call in everyone including Estella are so very helpful and understanding. It makes such a huge difference to speak with someone with an attitude of helpful instead of predatory (like some other financial institutions). Life happens...

Very pleasant person, all ? answered.

Quick and to the point Very professional lady

The agent was very understanding and helpful AND sweet!

He was very concern with the issue I was calling about. He helped me reset my password. I didn't know that his last was Fry this also my maiden name . I would of love to have been able to speak to him about perhaps we could be related