Dallas, Irving, TX

I was given incorrect information on a call I had before speaking with Marquita. I explained my situation to her and she just kept cutting me off during the entire interaction. At one point I had to say to her please allow me to speak.

Questions answered in detail.

always good customer service

Estela was very kind, interactive and fun and did a great job to resolve my issue and brighten my day at the same time.

Problem resolved

You never ever follow up for request

Very professional !!!

I called to request a document of mortgage interest payment....Mauricio was very helpful and I received the document right away!

1. You are violating California law by requiring someone to agree to have their info shared/sold to set up online payments.2. When my escrow account was short, BSI determined to spread it out over payments instead of asking me how I'd like...

You can't it was forced on me to do business with this company.