Dallas, Irving, TX

She answered my questions and quickly redirected me to. other helpful resources.

Bennie was very engaging and professional. He was able to verify the information I requested quickly

Bennie was lovely to talk to, btw. I have been trying over the last YEAR to get taxes escrowed. Bennie saw that the request had stalled for some reason and said he would make inquiries and someone would call me back in the next day or two....

Mauricio was informed and answered all my questions.

My issue was resolved

she made the note on my account that I accidentally paid 2x

The issue was handled via the phone call. I had emailed twice before the call with no response so I appreciate the issue being addressed. IF YOU ARE NOT GOING TO REPOND TO EMAILS IT SHOULD BE AN OPTION ON THE WEBSITE!!

Mr. Graham gave me the correct answer, even though, it was not what I wanted to hear. He did his job.

Aaaaaaaaaaaaa

I sent specific documentation requesting an additional escrow pymt to made on the account only to see an additional principal pymt was made. My husband will be phoning in TODAY.