Dallas, Irving, TX

She was helpful!

Courteous, efficient, professional

better communication. i have sent emails with 0 responses. between bsi errors regarding a past forbearance and reporting late payments when i was in that process to not cashing my november 2023 payment, which was sent in on 2 separate checks,...

The representative was fine. I just needed a fax number to send my homeowner's insurance. I am frustrated with autopay with BSI and fees that are not our fault that have not been waived. We have called multiple times and they should have been...

Be more understanding that it was not customers error regarding incorrect payment due and to work with the customer and give more of a resolution then to just pay more money when someone doesn’t have more and fix the problem quicker.

Brandon was very helpful and able to assist me with providing concise information.

Polite and answered my question

Customer service rep seemed to be annoyed she had to be taking phone calls.

No comment

Thank you so much