Dallas, Irving, TX

there has to be a system in place, so that when a customer calls and make a request on their account, it should be NOTED, and there has to be VISIBILITY like a standing order that should be referenced everytime a payment is received for correct...

She took the time to assist me with making bi weekly payments

Muy amable

I'm hopeful that this time some action will be taken to remove the PMI charge as I am currently at 53% loan-to-Appraised Value. I called and submitted required signed "PMI Removal Request" form Dec 15th, 2023 but am still being charged PMI....

The service was great

I could understand &my needs were met

Customer Care - Dallas has received a review with 5 star rating from Jason F

My business was settled in a very professional manner. It was done quick and understandable.

Fast and efficient

My account has an exceptional issue, which is in between pre-foreclosure and working with 3rd parties. While Roseanna did her best to assist me during the call, there was supposed to be our Point of Contact person with the specific answer on...