Dallas, Irving, TX

Representative dropped the call abruptly and did not call back.

Bennie was courteous and professional towards my needs which made the experience very easy.

Courteous and professional

Friendly and knowledgeable

Speaking to Ben was very satisfactory. However, your automated menu system is very frustrating. The system is not very user friendly when attempting to speak with a customer service representative.

I called ask for help and Elizabeth help me with me. Can you have Elizabeth reach out to me and let me know if BSI received a copy of my homeowners insurance because my agent said it sent a copy. Thanks ❤️

I mailed a cashiers check, like I was told to, to get my house out of foreclosure and was told the check wasn’t received. I emailed pictures of the check screenshots from my bank showing I address the cashiers check to BSI but I’m still not...

She was very professional and quickly took care of my questions. A very pleasant customer service experience.

I had a unique request and I was helped easily and quickly.

It is difficult to get completion on my issue due to large company procedures. My rep was nice and helpful.