Dallas, Irving, TX

Thank you for helping me.

Customer Care - Dallas has received a review with 5 star rating from Johnv O

Better professionalism

Requesting review for loan modification, loss draft repairs completed and copy of homeowner insurance package finally to assumed my deceased spouse loan his death 7 / 2016 and the estate is still in probate. I would like for the tax statement...

Customers should have a way to escalate requests. Waiting 5 days for a payoff amount is unreasonable and to be told that there isn't anything that can be done ("will flag as rush, but cannot guarantee that it will be") is very concerning as...

Very professional. Quick and solved the issue

Ericka answered promptly. She listened and responded knowledgeably and professionally.

Dylan was prompt, direct and knowledgeable. He quickly provided a reasonable solution to my months long issue with BSI.

I really had a difficult time understanding what she was saying, she spoke too quickly and that accent was hard to decipher.

question resolved