Dallas, Irving, TX

Take TIME to listen to customer concerns, hear what they have to say. Don’t be quick to dismiss

Everyone was very professional and polite and talked to live person.

Marquita spoke very rapidly, I had to ask her several times to slow down and repeat information and figures. Very frustrating call.

I attained the information that I was seeking

No comment

The agent was very difficult to understand. She talked over me when I asked her to stop. She continued to talk. Her directions/questions were not clear, again, I had trouble understanding her.

BSI is the most difficult company I have ever tried to work with

Great service

I appreciate that my questions were answered and did not have to wait to talk with someone.

Because they listened