Dallas, Irving, TX

I didn't make an investment in a house just to have you issue threats of foreclosure without offering any options. Soon as I have a chance to refinance I will and will not recommend BSI

Estela was very professional and she was able to help me with the issue I had with my mortgage payment. If it wasn't for her understanding of what I was asking of, the issue with my credit would've been worse than it was

She said she would check on when my check was being mailed and either email me or call me back to confirm… I have received no communication about it.. I called again yesterday.. still not confirmed.. they tell me they “think “ the check will...

Was very clear. Repeated back what I requested to make sure I understood. Ensured that I would not receive a late fee.

Stop repeating herself and listening ti the customer A little of empathy

Helpful call and I figured out steps to take to start getting my issue resolved

My questions were answered.

Thank you for your assistance

Elizabeth Tan was very professional and personal at the same time; which, when it comes to good old fashioned American business ethics, has generally been lost with American companies. While, although, she was very informative and helped me...

Easy communication!