Dallas, Irving, TX

Roseanne listened to my questioned and supplied a simple answer. I appreciate her processing my request so quickly.

Inquiry about an escrow refund, why and would it effect my future payments. Answered very well, thank you!!

Waiting on reanalysis

BSI website and app have very limited information

Marquita was nice and professional. She was not able to assist but she did transfer me to another department. They were rude unhelpful and I had to call back and call my insurance company and have them speak with one of the representative to...

Have your agents express empathy and get to know their callers name.

Eeicka was very helpful but our issue was unresolved to our satisfaction. We pay $4,778.40 into our escrow each year and the only disbursement is for homeowners insurance in the amount of $2,789.00 annually. We are permanently VA tax exempt....

Thank you for your help.

Excellent customer service A++

Mauricio was pleasant and professional. He understood what we needed and made it happen.