Dallas, Irving, TX

Estela was more helpful than others contacted

The communication skills where very clear and understanding great experience

Let me speak to someone that could help me instead of being told there was NO ONE available or EVERYONE that might be able to help was in a meeting. Getting me to the foreclosure dept or at least a single contact person. I only was able to...

Easy and quick

Nothing else to add

Answered all my questions and directed me to the correct people to resolve all my issues

The representative Elizabeth was very good and helpful.My issue is with the process and run around I was made to go through because BSI did not pay my Safeco for the homeowners insurance. The length of the process led to me having to pay out...

No other comments.

Your representative was polite and ok, but the information i needed was not fulfilled..and difficult...not her fault, but overall --the provisons for deceased and bereavement not addressed....third party paperwork was done about 2 times in...

Mauricio was knowledgeable and professional. He knew exactly how to fix my problem and walked me through to make sure it was resolved correctly.