Dallas, Irving, TX

The issue with my escrow check was resolved .

Ericks was a true professional and caring to my situation.

The representative was very professional and explained everything I needed to do in good detail. She was a pleasure to deal with.

My escrow amount is still wrong - i've called 4 times and each time i was told it would be addressed by the following week but it still is wrong. This needs to be addressed ASAP.

Take automatic monthly payments info into account when figuring surplus/deficit. If the top brass had done their job, I wouldn't have had to have called. Further, if I have a deficit, and if you send me a deficit payment notice, you should...

Super job super

Mauricio said he put the reverse request in. Still don’t see any of my money back

Great experience

Knowledgeable

I sent a payment to payoff my mortgage 9 business days ago. I was told by everyone I spoke to at BSI that they did not receive the payment, even though the funds have left my account. I called your bank to confirm they received the payment...