Dallas, Irving, TX

Have your IT department make changes in the online program to make it easier for clients can make immediate changes when mistakes are made to set up split payments. The amount of the split payments was more than making one monthly payment....

After several calls to BSI ESCROW AND TAX department I finally had a definitive answer to my question and the information was in the records and the representative was able to help explain and find a solution I could live with.

Customer Service Representative was very helpful.

It’s was a check in call from BSI

Inform me sooner on how my payments will change sooner. I had no idea I would have to wait one whole year for my escrow to change after I lowered my home owners insurance.

Communication

The person did not seem totally confident that my name was changed. They provided a superficial answer and did not explain if my email was received and if so why it was not acknowledged/replied to. I provided a lot of sensitive information...

Beacuase all of my questions were answered And we set up my automatic payments.. Now just waiting on the resolution of waving a late fee Thanks you

Ericka helped me identify my issue right away and now I know what steps I need to take on my end.

Great experience was knowledgeable and professional