Dallas, Irving, TX

Dylan was very professional and helpful with info I had called about.

A real person provided a quick, knowledgeable response Without a long wait time

Suggestion: When you ask us to call you back, please specify which department we should go to. We have to guess which of many options to select.

He answered my question.

I asked my question. He answered it and then he simply hung up. No goodbye, have a nice day, or anything of the sort. It was surprising, especially since it was a pleasant call on both our parts.

I have called to BSI other times and this is the first agent who had a very bad tone to her voice, started reading disclosures before even confirming anything with me. Made me feel bad bcause I was calling in to pay escrow difference was not...

All good. Very pleased.

Pleasant interaction

My concerns were taken care of immediately!

Your website sucks. No communication. No explanation of higher mortgage rate