Dallas, Irving, TX

Because BSI contacted me to ask if I needed help from FEMA regarding my home after a major hurricane.

My question was understood and answered. I also didn't have to wait forever for someone to answer

Keep up the great work

Mauricio is very familiar with our needs and handles them smoothly and professionally. I hope he remains the person who answers the phone when I call. He is to be commended for his customer service

Got an answer

Everyone was very professional and helpful. Also, they are trying to rectify the problem

Excellent communication!

It all been said on the survey

Update our loan information so the call takers know what to do

Thank you. This survey is too long