Dallas, Irving, TX

Estela was very helpful and kind throughout the process when I called to talk through my payment being drafted too soon and getting back the overdraft fee.

Estella was very knowledgable and helpful. She took the time to give a thorough explanation that made sense. She was definitely more helpful than other representatives with whom I had spoken to previously. Thank you again, Estella!

ESTELA , was very patience and consistence while was working with me.

All issues resolved

Overall, Estella was very good. She listened and claimed to have performed my request of marking our account well enough for statements to be mailed to my address.Supposedly, BSI was sending statements to my email. However, doing a search for...

Very professional

Quickly resolved Very professional and friendly staff

Had a question about my escrow increasing and got ahold of a knowledgeable representative pretty quickly

The fact that you guys are working with me due to the fact that I'm behind on my mortgage and I don't want to lose my house

Because i was serve satisfactorily.