Dallas, Irving, TX

She helped me make my last payment for November and also changed the dates for my future

I said specifically that I dont need anyone to call me, i just needed an email back with the loan paydown break even point i need to get to in order to remove PMI from my loan. Instead, I had to spend a bunch of time talking to someone who...

I need my loan payoff amount. Ericka may very well be undeserving of this rating but I have now requested a loan payoff amount 3 times and still don't have it? WHAT ELSE CAN I DO TO GET MY LOAN PAYOFF AMOUNT???

I had emailed an INUIRY on my payments. I was currently on auto payments weekly for my mortgage. I had email inquiring IF I decided to go to Monthly payments, when my next payment would be due. I was a bit confused at the website info and was...

Bennie was very rude, practically hung up before I could even speak.

Yoranne was AMAZING! I could feel her need of urgency in resolving my issue, however, BSI is not a user friendly company, and some representatives are rude. By no means this comment is directed to Yoranne. She is and should be considered a...

The person on the other end spoke clearly, the line was clear, the wait was short, and she was able to look up the information I needed quickly.

Get the requested document to me quickly please

Overall I had a productive experience with the phone call and all of my questions were answered. Everything was completed to this point. Very satisfied with my experience.

She was great. I hope BSI might help me find a way to resolve this issue.