Dallas, Irving, TX

I was trying to resolve insurance issue person said it had nothing to do with BSI

Great service

I requested that my mortgage payment be deducted from my bank account on Monday, November 25, 2024. As of this date that payment has not been taken from my bank account. Please tell me why.

I needed help catching up payments and fees. There was no judgement, just a nice professional helping me. Things have been hard and I am trying to do my best. I appreciated Tamara for being friendly and just helping. I have nothing but the...

I was upset/distraught and Lorraine listened, heard what I said, was compassionate and offered a solution to my difficulty.

The representative was professional and respectful. I understand that the rep couldn't refund me or go into further detail about the reason I was charged a late fee. However, I would like a refund. When I made the payment arrangement, I honored...

The representative was very helpful and nice and respectful and very knowledgeable. Also very professional and I was very pleased

the post office took 3 weeks to get my payment to you. my late fee was waved, due to the postal system. Alanna was very cordial, and professional. I wish all customer service reps could be like her. Please her my regards, and have Happy Holidays...

My questions were answered quickly. There was no wait time.

She did a great job answering all of our questions and helping us with a resolution.