Dallas, Irving, TX

Was patient, professional, and knowledgeable on my inquiry.

Thank you, for your Service.

It was just an overall great experience

My mortgage payment increased. I am not happy about that.

got the job done

Our conversation left me wondering if she was going to follow through with an escrow analysis .Her tone of voice left me with the impression she was either extremely tired or extremely bored or unhappy with her job .

The agent had an attitude from the beginning of our interaction, talked over me when I tried to explain my reason for the call and didnt give me the chance to ask additional questionds for clarification without cutting me off. As a new client...

The wait time was unacceptable.

I called to inquire as to why my BSI online account reflected $0.00 for December 1st. Having not yet made my payment, I called to inquire as to why and the representative was not able to provide me with an answer. Instead, they reiterated that...

respond to emails