Dallas, Irving, TX

very polite and knowledgeable

Remove ex husband from mortgage process and learn abt refinance options. I have spoken to three customer service reps abt this and all gave me different answers.

the call was quick and got the answers I needed quickly

Estela handled my issue promptly and with respect. She sounded experienced and knowledgable and that put me at ease. It made the call quick and that was also appreciated.

Help me with making the payment and help to request a late payment remove which is great experience.

Horrible customer service

Dylan listened to the issue and made a fair decision.

Excellent customer service

BSI is horrible. My mortgage was purchased from another company and I beg you to sell it to another company. BSI customter service is horrible; operational practices are horrible; web site is horrible; trying to get a live person on the phone...

Overall experience.