Dallas, Irving, TX

Very nice lady to talk with. Got my payment done. Much better experience than it was the month before with the other lady that didn't act like she even cared. Like I said great experience this time around thank you Mark

I was calling to change the points of contact on my account. My wife handled everything financially and she passed away before the holidays. Michael not only resolved the issue, but went above and beyond to show he genuinely cared about my...

He was able to take care of my request.

Fire her. I had an issue that she had no idea or care to help me with

He was so nice and explained everything and made sure I understood what he was advising me.

na bbbbbbbbbb

She listened to everything I had to say without interruptions.

Michael fixed the problems with my account. The next due date and the amount that was supposed to be applied to principal and interest every month was corrected. Also, Michael was very nice.

Great communication, answered all qurations and concerns

Felt my question was not fully answered asked how much I should pay on my escrow after receiving home insurance refund