Dallas, Irving, TX

The call was to identify and resolve a missed payment from March 2024. Ericka was informative and professional; however, it was not within her authority (or resource during the call) to help resolve late fees. She offered information on how...

Very knowledgeable

Mauricio hung up on me when I asked to speak to a supervisor. And this was not the first time I've spoken with Mauricio. The last time he was clueless as to procedure, information or resolving my problem.

Great customer service

Enjoyed the customer service experience

Very knowledgeable person who took my call.

making it mandatory to answer this question with a minimum character bcount might prevent some people from completing the survey

Professional and stayed until the problem was resolved.

Tamara could not wait to get off the phone and actually quite literally hung up on me very passive aggressive. I'm sure BSI is great but Tamara could use a little training she hates her job

Everything went smoothly