Dallas, Irving, TX

I called to request a payoff statement. Bennie was professional, courteous and I received the request via email very quickly.

Perfect call

I wish every individual in customer service was as professional, patient, and genuinely cared about the issues a customer is seeking resolution. It took me months of calling, emails, and struggles to resolve the issues Brandon was able to explain...

Before Dillon i had 3 calls with a representative that i informed Dillon was unhelpful, uneducated and twice put me on hold mid sentance. I dont remember his name but as an Hr professional he should not be on your front lines answerinf phones...

Got everything done that I needed

Don't hang up on customers to

Very pleasant and resolve issue immediately

Great communication and resolution

Customer Service was very helpful, answered and helped me figure it out.

Completed my issue on 3 Jan 25 when I first contacted BSI. It appears that it is going to end up taking more than a month to receive my $2,446.12 payment. Something other businesses can complete in a few days; Amazon in a couple of hours.