Dallas, Irving, TX

Amazing and professional. She had all the answers and if not, she looked and was patient while answering questions!

I can't answer this questionnaire. I spoke with a Michael on 02-11-25 who was professional and a different Michael on 02-12-25 who was not professional

Marquita was a pleasure to work wit.

I got good communication, even though I didn't receive the document.

Process my payments in a timely manner!

Ensure all your teammates are following the same company policy. Less of personal feelings when dealing customers might help.

Josselyn was very patience and polite

Great other than 15 min wait time.

Elizabeth was able to resolve my issue over the phone which was super helpful

I was calling because BSI had not received my March payment. I changed payment accounts in January from one bank to another . I saw that BSI received the first payment from the new account but not the second so I was trying to figure out if...