Dallas, Irving, TX

Bernie fixed an issue in 5 minutes that I couldn't get resolved after talking with 2 other people for hours

Spend more time listening to complaint and investigating to resolve the issue

Spend more time listening to the complaint and investigating to resolve issues

No comment.

Yes;very professional

My question was easily answered.

Quick response to what I needed

Tamara was very professional and took care of a communication problem for me. I have had very good experiences with your customer support but as a company I am fairly dissatisfied.

She was very helpful, respectful and courteous!

Phone system needs great improvement to get to live person. Autoresponder feom from 3rd party needa review as it was very unclear if India counterpart a part of the BSI network- due to that confusion my concern of where and who my documents...