Dallas, Irving, TX

Send me my 10 day payoff so i never have to deal with you again

I was very frustrated that after changing my home insurance provider there was no way on the BSI website to make a escrow only deposit after receiving ref from previous provider. Ms Tan helped solve issue at least concerning getting my BSI...

My questions were answered with out any problems

She was awesome.

The problem was resolved in a very satisfactory manner.

Thanks for your help, you explained additional charges to our account that other agents haven't been able to do clearly. I felt a little "in the dark" about what these charges were, and even more-so after other agents either said they didn't...

Handled my application for loss mitigation

wish I had a better explanation of what the issue was. The representative provided a credit in the amount that I disputed, but that doesn't explain how it happened.

was very in the know in the inquiry I had about removing PMI. he was very friendly and professional, and answered all my questions and gave some answers to questions. I didn't even know I needed and to which were very helpful.

Knowledge of process