Dallas, Irving, TX

No issues, thanks for the service

Thank you

My question was dealt with properly

Find my ACH payment and post it to my account you received in from my bank on the 9th of May. I sent an email to customer service as he instructed .

Great customer

Helpful, knowledgable, professional , kind, great customer service.

everything was fine.

called to get general information. I barely remember the call. It was neither unpleasant or overly pleasant, just matter-of-fact and answered my questions.

Tamara was rude, showed no empathy, and was very vague in answering my questions. She would it give me any clear answer and I was left feeling hopeless and made no progress toward resolving my issue.

Absolutely no one follows through with their actions. This rep was supposed to call me back on 5/16, never did. I cannot access the secured document that supposedly has been sent containing my payoff. Supposedly I'm getting a mailed payoff...