Dallas, Irving, TX

Let me pay my loan off through the portal I make the payments through now I have my lost

I got the needed help from a helpful professional

My interaction with Dylan was very positive The low rating overall is a reflection on the organization as a whole. It appears there is a lack of communication and follow through

Conversation was short toned & didnt seem like my concerns were of importance . Did not feel like my problem was truly solved & felt like I was the leading the call.

Honestly I get it, she was just doing her job and letting me know that not processing a check that comes in is not an option. I still feel as though it should be, I put a stop payment on it with my bank however they advised me to call and loop...

She was very friendly and very professional.

Alanna was very knowledgeable, professional, was very helpful to help me.

Roseanne was helpful, knowledgeable, professional and polite. She listened and understood my questions and was very capable of addressing and solving the situation. Thank you!

Fix the issue. Do your job.

My questions were answered quickly and in a manor which I understood.