Dallas, Irving, TX

Desiree was great.

Elizabeth was courteous, and respectful. She was able at assist me with my loan.

Michael in Customer Service was awesome! The escrow department was not satisfactory at all which is why I went to customer service.

He is good and help tomsolve my problem

Very friendly

Exceptional service

This has little to do with Marquita Bailey, she was just doing her job. If anything, it sounded like she was over-worked. It was hard to make out some of the words she spoke, but it was likely due to my misunderstanding of banking terms that...

Payment ease and finding the right department has been challenging.

The communication was direct and up to the point

I am a "baby boomer" and needed instructions on handling a payoff. Was told "just scan the QR code". I am not that comfortable with this modern technology. I had to go to my bank and they explained and handled the wire transfer. Also was not...