Dallas, Irving, TX

took a long time to get to a human

Elizabeth was a tremendous help, she explained everything to me and apologized to me for being sent the wrong paperwork which really had me confused. She explained to me step by step how the process goes and what steps to take going forward....

She knew her job very well

just stressful having new lender and not feeling like everything was handled seamlessly

He did not have the explanation regarding the insurance documents. I was a loan that was assumed from Premier Bank/Wesbanco and the system was not fully updated. My insurance agent called and did not get a clear answer either.

Took care of everything quickly and easily.

Prompt, courteous service

Everyone is helpful, knowledgeable and very kind.

Nice person

Transitioning from Premier was made easier than I thought with your communication