Dallas, Irving, TX

Estella was professional,knowelable and friendly

Very kind and knowledable.

My loan was moved to you for serviceing and you did a very poor job getting it set up and my escrows paid,. Even after your company was givenb the insurance information 2-3 times. A call was needed the day of renewnal to ask for immediate payment....

I have called BSI in the past regarding my escrow monies after they took over my Home loan. No one seemed to be able to help me until yesteday when I was lucky enough to speak to Desiree. This was after about a 15 min wait. She answered my...

Please tell Erika to take her blinders off and listen to the customer. I felt like I was talking to a robot.

Problem was solved and representative was great!

Because of Michael. He was empathetic, caring, and calmed me down, provided a listening ear. Literally never fire that guy.

our questions were answered.

Kevin did exactly what I needed him to do. He was great!

From The start of the call Lorraine was so kind and helpful!