D
Dallas, Irving, TX
Irving, TX

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Thanks Mike. Appreciated
Reply from Michael Metts
October 29th, 2025 10:52 PM
I'm glad I could assist you. Your appreciation means a lot to me. If there's anything more I can do for you in the future, don't hesitate to reach out.
Fast and professional service and demeanor.
very poilte. explained the who transition to me. wasnt pushy about making a payment until i confirmed with my bank one had not already been done. very professional and friendly
Reply from Michael Metts
October 29th, 2025 10:52 PM
It's great to hear that you found the communication polite and the process explanation clear. I strive to ensure every interaction is both professional and friendly. If you have any further questions or need assistance, please feel free to...
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Ericka was rude and chided me for non-payment when had yet to recieve payment instructions. Long story short, another agent helped me and we figured out that the wrong mailing address had been used for our account. This is hopefully being reviewed...
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My "not so great" experience stemmed from 'ongoing' issues not necessarily the customer care agent, he was great.
They were understanding and got me on the right track.
Reply from Michael Metts
October 29th, 2025 10:53 PM
It's good to hear that you felt understood and that I could help get you on the right track. Supporting you through the process is important to me. If there's anything more I can assist with, please don't hesitate to reach out.
FAST! Short holdtime, quick answer.
=)
We were told we would get a call back twice since we have called and never did.
great services
Always convenient to make my payment....
3861–3870 of 10605
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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