Dallas, Irving, TX

It wasn't a bad experience. I was just bought by this company. & needed some

Agents are unpleasant to talk.

Bennie Graham was great and very helpfull, i have no complaintes about your representative. The thing that I have an issue with is the lack of communication about my auto pay not drawing funds which caused me to make a late payment. if i were...

I dont know

It was a satisfactory business call

Because she was very professional and solved my problem

I've called several times concerning the texts that I have gotten stating that I have a document to view (my mortgage statement). I'm unable to view the documents (even thought your website states that I have a document to view. I keep getting...

He lacked the ability to communicate caring and strategies to fully understand--he seemed stuck on a script or some set way of talking. He gave me advice about how to get information online that wasn't correct and just seemed bothered by my...

Estelle was one of those stand out customer service people who connects in an authentic way, doesn't waste time, knows what to do, and is quick. She is great. I had called and got a different person just before I got her and he wasn't helpful...

My loan has just been transfered over to BSI, I was calling to get information about my loan status and to arrange an immidiate payment, because we were away on vacation when I received the notification of the loan transfer. By time I arranged...