Dallas, Irving, TX

She knew what to do to change the Monthly due date and went righ to it.

entire experience with BSI has been poor so far. I have had three phone calls with BSI in my account information has changed several times. The initial representative told me I wouldn't have a payment due until October. The next representative...

she ansewerd all my questions.. very helpfull during this first of my liftine situation. thank you to all!

Answered my questions and explained everything

Very professional.

Kevin was fine!this was my first billing statement and the wording on the statement and general CYA's on the back ALL sound like I am in default or in the troubled loan catagory. Save that nasty lanuage for those that need it. My loan was just...

he knew exactly the answer to my question

Estela was fantastic! Helped with the question I had. The only issue I have, which is not her fault is that when making a payment on-line you cannot put extra towards fee's. You can only pay extra towards the principle or escrow. It would be...

To much confusion.

Issue was resolved.