D
Dallas, Irving, TX
Irving, TX

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Thank you!
Talk to Ericka about not receiving my request for mortgage payoff and she immediately resolved the issue. And my payoff request was emailed within 72 hours
Haven listened, cared and resolved my questions and concerns fraudulent calls received stating my home was in foreclosure
The customer service rep was professional, accommodating, knowledgable, and swiftly managed my request.
Good, even though BSai sent up the mortgage but the customer service rep helped as much as she could
Michael was great. To get to him...or a live person was terrible
Reply from Michael Metts
October 30th, 2025 10:48 PM
I'm grateful for your kind words about my assistance, Nicholas. I'm sorry to hear that reaching a live person was difficult. Your feedback is valuable to me, and I will look into making this process smoother. If there's anything else I can...
read more
first, making an effort to answer my call in a timely manner. Second, transferring me to other department without providing me with a number in in case we get disconnected
Very pleased!
She was very kind and friendly, Very good customer service skills.
Great customer service
3141–3150 of 10573
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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