Dallas, Irving, TX

Very prompt and very professional.

I don't know

The issue was not to do with Annette. I am annoyed that my bill pay used to be a transfer and has gone back to the paper check method which sometimes is a very slow process and takes days to get credited to my account even though I arrange...

Annette explained the process and was very

Short quick and to the point

great and understood my dilema

I had a question about a forbearance and Elizabeth promptly sent the relevant documentation which answered many of my questions.

I have made 15 years of payment on time . Now that I am paid in full, I Am beimg told that my last payment is not acceptable because it was not a certified check. That was the first time I was told that the check needed to be certified. You...

Helpful customer service

No the experience with Kevin amazing its the issue to resolve is whats bothering me the most.