Dallas, Irving, TX

Replace Michael.

was great but the person before her was not.

Brandon's demeanor made me feel comfortable and assured everything would be alright. Nrandon is the MSN!

Knowledgeable and prompt

Ericka Robinson, was knowledgeable, and respectful. She answered my call in a short time frame, and assist me with all of my questions.

I'm grateful for your team at BSI that is there when we need a custom payment when on a semi monthly autopay and need adjustments. Thank you for the kind professional nature of your staff, especially Estella. Please recognize her for her all...

Harriett was so pleasant! Give her a raise

Desiree was an incredible communicator and clarified every question I had regarding the error that appeared in my account. She was supportive, knowledgeable, and proactive. Based on my excellent customer service experience with Desiree, I would...

He could have done his job as a customer service representative in a supervisory role That would have been nice

Take the flood insurance off of our account. Our structure is not in the flood zone and so our account does not need flood insurance.