Dallas, Irving, TX

Multiple rude people yelling at me and ignoring my needs before I finally got to a supervisor. Nobody contacted me about any loan or any payment required before sending me to a collection agency lowering my credit score by over 150 points....

Our questions was answered. But we asked to apply excess amount to principal instead it credited to our account. this was not taken care correctly for some reason .

Ms. Mitchell's thorough investigation and recommendation relieved my concern over the payment in question

Overall helpful and knowledgeable when answering my questions. Lorraine Tripp was attentive and demonstrated sincerity in her compassion to helping me resolve my concerns. Thank you.

Great experience

You could have applied my payment and we would no longer have any more business cause I would no longer owe you any money

I had called numerous times because I had made a payment to escrow so that my payment wouldn't go up, and it still showed a higher payment. Finally, Desiree fixed other's mistakes and it was completed correctly . I believe she said they had...

Great job answering my questions.

Thank you bsi for always helping me and my family to keep roof over

The ai voice response was terrible. it was hard to get someone and the system would it recognize when I hit the #2 option. Any time it takes 10 minutes just to get to a point to talk to someone is an issue. I wippnwver recommend any company...